Posts Tagged ‘customer service’

Are You a Hsieh or a Ferriss?

Are You a Hsieh or a Ferriss?

  [Originally posted on Forbes.com.] With last week’s news that Tony Hsieh, CEO of Zappos, and his Downtown Project have pledged $1 million to Venture for America to help revitalize downtown Las Vegas (full disclosure: My agency helped spread the word through pro bono media outreach), I got to thinking about the role of character [...]


Trendspotting: Nice One

Our propensity to be sweet as pie—or not—may be genetic. In a new survey, researchers asked whether participants agreed with statements like “Human nature is basically good” and evaluated their charitable behaviors while also combing their DNA for the presence of genes associated with social behavior. The study found that we’re less likely than ever [...]


One-Man (and One-Woman) Brands

One-Man (and One-Woman) Brands

What can we learn from people who have created a brilliant Brand Me? In today’s highly curated world of social networking, it’s more important than ever to let your personal brand beacon hit new heights. Your brand can incorporate everything from the hobbies you pursue in off-hours (as if that exists with the always-on, 24/7/365 [...]