Center for Account Management Excellence
We deeply believe our most important job is to provide the best possible service to our clients. To ensure that clients’ expectations are always met—and exceeded—we’ve developed CentEx, a proprietary five-pronged program created to continually improve account and client management through training, tools and knowledge management.
The five interconnected—and client-connected—components of CentEx:
- CodEx. Havas PR’s core beliefs on account-management excellence.
- AnnEx. An online resource center of best practices and materials for review and use by any team member, regardless of account.
- AnnEx Live. A series of workshops, seminars and guest speakers on topics related to account-management excellence.
- TeamEx. Composed of one member from each team (AgentEx) who will be dedicated to ensuring total account-management excellence.
- MetrEx. An addition to the current annual client assessments that focuses on efforts to improve account-management excellence.