My Love Affair with Dyson

By Lisa Rosenberg, Thursday, February 2, 2012, at 12:00 pm.

[Originally posted on Mommy Lens.]

When you live with two 8-year-old boys and have countless kids in and out of your house all week, a vacuum is a major necessity. When we bought our house five years ago, we purchased a Dyson, a high-end, high-priced cleaning machine, and expected that it would last forever (or at least close to it).

The other day, I found the vacuum in my home office with a note from the cleaning lady informing me that it was broken. I started looking online for repair shops and new vacuums, trying to decide the quickest and least painful way back to household cleanliness. My husband, ever the practical one in our relationship, suggested that I spend a whole lot less on a replacement vacuum, thinking the cleaning lady wasn’t in need of such a pricey “gift.” I decided to wait until morning and see what the folks at Dyson suggested I do.

My call with Dyson customer service may truly be the best customer experience I have ever had with a brand. Nelson, my customer care representative, spent 49 minutes on the phone with me and helped diagnose my vacuum’s problem. By listening to the sound of the vacuum cleaner, he was able to detect a clog and stayed with me as I found a lovely assortment of batteries, rocks, pens, paper clips and small plastic toys stuck in the cleaning hose. He then proceeded to help me fix it, staying on the phone with me until my vacuum was purring like new.

Other brands, take note: Never once did Nelson try to sell me anything and never once did I feel like he wished he were doing something else.

Photo Credit: Flickr.com/michael.aulia

This entry was posted on Thursday, February 2nd, 2012 at 12:00 pm. It is filed under Brands, Features. You can follow any responses to this entry through the RSS 2.0 feed.